Hospital Facilities

The Hospital provides a number of facilities for patients and visitors. For further information on these services, please read below.

An ATM machine is located in the atrium beside the shop.


Bed and Breakfast
A list of B&B's and hotels in the area is available at the main reception desk in the front hall. 


Canteens and Coffee Shops
Relatives and visitors are welcome to use any of our canteen/coffee shop facilities. The hospital canteen is called the Phoenix and provides a variety of hot meals.

A shop located in the main entrance hall of the Hospital where you can buy confectionary, soft drinks, ice cream newspapers, magazines, puzzle books greeting cards, toys (small selection) and toileteries. Opening hours are from 7am – 9.30pm Monday to Friday and 7am-8pm Saturday, Sunday & Bank Holidays.

The BaxterStorey Coffee Shop is open in the main atrium from 7am – 9.30pm Monday to Friday and 9am-8pm Saturday, Sunday & Bank Holidays.

The 'Oasis' coffee shop is located in the reception area of the main entrance hall. It is staffed by volunteers - is open from 9.30am - 4.00pm daily, and is located in the main entrance hall of the Hospital.

In the National Children’s Hospital, tea and coffee-making facilities are available.


Comments, compliments and complaints
Please visit the Patient Advocacy section of the website.


Volunteer Library for Patients
A mobile library offering books on loan, free-of-charge, to patients passes through each ward three times a week. This service is provided by volunteers in the Hospital.


Mass Times/Pastoral Care
The Hospital offers patients the services of the Pastoral Care Team. The members of the ecumenical Pastoral Care Team are chaplains from four main Christian traditions. We also liaise with leaders of Jewish, Islamic, Buddhist, Hindu and other faiths. Each chaplain serves as a member of the healing team working with all those who care for patients.

The Hospital Chapel is located on the ground floor. To request a chaplain, please ask the nurse on duty to make contact.

Mass Services and Liturgies in the Hospital Chapel

Sunday:

  • 8.15am: Celebration of Mass for Staff members
  • 9.30am: Celebration of Holy Communion - Church of Ireland, Methodist, Presbyterian and other Christian traditions
  • 10.30am: Celebration of Mass for patients and families, followed by the Sacrament of the Sick for those who wish

Monday to Friday

  • 1.30pm: Celebration of Mass. In addition, a variety of other Christian services are held as announced. Sacraments for the different traditions are available on request.

Roman Catholic Ministers of the Eucharist vist the wards:

  • Sunday: after 10.30am Mass
  • Wednesday: 10.30am (approx)
  • Friday: 10.30am (approx)

Muslim prayer on a Friday takes place in the Quiet Room between 1.30pm and 2.00pm.


Meals (for patients)
Breakfast, lunch, dinner and tea/coffee are served on the wards. A continental breakfast is served, while patients can select from a choice of four meals at lunch and five meals at dinner. Special dietary meals are also provided.

Please ask the ward staff if you are not sure what you are allowed to eat or drink.
To reduce the risk of patients contracting food-related illnesses, we ask you to check with staff in charge before bringing in food from outside.
Visitors are welcome to use any of our canteen or coffee shops.


Medicines
Any medicines that you need will be provided on the ward. If you bring any medicines with you from home, please hand them to staff. When in hospital, do not take any other medicines without the knowledge of your doctor, nurse or pharmacist. If you require medication when leaving the hospital, a prescription will be given to you before discharge.

We have pharmacists who will answer your questions and give you information about your medicines. Please ask us to explain if there is anything you don't understand.


Medical Certificates
Medical certificates, if required, should be obtained from a member of your Consultant’s team prior to discharge. Further medical certs for periods after your discharge should be obtained from your GP.


Medical Record
For information on your medical record or patient confidentiality, please click here.


Parking
You can park your car in the multi-story car park. This is run by a private company. There is a charge for the use of this car park. Updated charges to be posted shortly.

Car park charges:

  • 0 - 1 hour: €2.50
  • 1 - 2 hours: €5.00
  • 2 - 3 hours: €7.50
  • 3 - 4 hours: €10.00 (Maximum day rate up to 24hrs)
  • Flexible day pass/multiple entries & exits in one day €12.50
  • Entry pass x 6 times within a three month period: €25.00

As we do not have the space to offer free parking to patients who have to stay in the hospital for a long period of time, we suggest that, where possible, you arrange with someone to bring you to and collect you from the hospital.


Paying Your Bill
You can now pay your hospital bill online. Simply click on the Pay Online tab on the Hospital's home page. You can also pay your bill at the Patient Accounts Cash Office which is open Monday to Friday from 9am to 1pm.


Playroom
There is a supervised playroom available to patients in the National Children’s Hospital. It is open Monday to Friday from 10.00am – 1.00pm and from 2.00pm – 4.00pm.


Postal Service
Letters and parcels are delivered to the wards on a daily basis. Letters may be posted in the letter box in the main atrium of the Hospital. The large green postbox can be found on the right hand side of the front doors as you walk out of the Hospital. If you are restricted to your bed, the ward clerks will post your letters. 


Radio
All patients will be able to receive some radio stations via the handset that is by their bedside.


School
Children who are hospitalised can avail of the hospital school. Run by the Department of Education, it is open Monday to Friday from 9am to 2:30pm during term time. A qualified primary teacher teaches in the school. School books are provided.


Security
The Hospital is monitored by CCTV cameras both internally and externally, 24 hours a day.

Security Officers manage traffic control and routinely patrol all areas of the buildings and grounds.
All security incidents, including items lost or found, should be reported to the Security Office in the main entrance hall.


Shop
The shop is located in the main entrance hall. The shop is open seven days a week from 7.30am to 9pm including bank holidays. This shop is not run by the Hospital. It is managed by a private company.

paper trolley service is provided to the wards each morning and a sweet trolley service is provided in the afternoons.


Shopping Centre
Your visitors may like to know that the Square Shopping Centre is just a few minutes walk from the Hospital. The centre has many of the big shopping chains. For more information about the shops in the centre you can contact the centre on (01) 452 5944. There is also a petrol station and cinema located near the Centre.


Telephones
The Hospital's main telephone number is (01) 414 2000.

We also have a 'Direct Inward Dial' service. If you take the extension of your ward and place the prefix '414' before it, the incoming call will go through directly to your ward. A list of hospital phone numbers is available here.

As mobile phones can cause life support and diagnostic equipment to malfunction, we ask you not to use your mobile phones in areas where you see signs requesting that your phones be switched off.

Public payphones are located in the main reception area and on each floor for the use of patients and visitors. All these phones are coin/card operated.

Volunteers
We have a group of volunteers who help in the hospital. They are involved in running the coffee shop in the main entrance, providing the mobile library to patients and some also help in the playroom under the direction of the Play Therapist. For further information please click here